Troubleshooting Alexa: Solutions for When Your Echo Device Stops Responding

 Check if your Echo device is plugged in, has internet, and its microphone is turned on. Make sure your Echo is within 30 feet of your Wi-Fi and on the same network as your smartphone. Restart your Echo or router, or try resetting your device to factory settings if all else fails.

Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Alexa and Echo usually work seamlessly together, but when they don't, here's how to quickly troubleshoot the most common issues with Alexa and your Echo devices.

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These troubleshooting steps apply to the Alexa App and Alexa-enabled devices, including the Echo Dot, Echo, Echo Plus, Echo Studio, and Echo Show. How to Fix Alexa Not Responding to Voice Commands Sometimes you issue a voice command, but Alexa and your Echo don't respond or respond with something like, "Sorry, I don't know that one," or "Sorry, I'm having trouble understanding you right now. Please try a little later." If Alexa isn't responding correctly, there are some easy fixes to try.

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Make sure your Echo has internet and power access. This is a simple, basic troubleshooting step, but it's worth it to make sure. An unplugged Echo or internet outage might be why Alexa's ignoring you.

Make sure the Echo's microphone is turned on. The microphone is turned off if you have a solid red light ring or bar instead of a solid blue one. Press the microphone button on top of the device to turn it on again. See if Alexa can respond to your commands.

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You know, maybe Alexa can't hear you. Move the Echo closer to where you're speaking. Make sure your smartphone and Echo are on the same Wi-Fi network. View this information from the Wi-Fi settings area of your smartphone and from Device Settings in the Alexa app. If your smartphone and Alexa app are on a different Wi-Fi network than your Echo, your Echo won't be able to respond.

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Make sure the Alexa-enabled device is in Wi-Fi range (30 feet). Alexa might seem unresponsive because your Echo is too far from the router. Move it closer to the router to see if this solves the problem.Restart the Alexa-enabled device by unplugging and plugging it back in or removing and reseating the batteries. See if restarting your Echo solves the problem of Alexa not responding.

A simple restart often solves a host of mysterious tech problems.Check the Wi-Fi connection. If your Wi-Fi is down, reset it and see if that gets Alexa responding again. Check what Alexa heard in the Alexa app. Tap More > Settings > Alexa Privacy > Review Voice History. Reviewing your Alexa history from the Alexa may reveal Alexa thought you said, "Play mushroom" instead of "Play music."